Returns: Returned goods require an RMA (Returned Merchandise Authorization) number. Please call 949-715-1534 or email firstname.lastname@example.org, for a number and be sure it is clearly marked on the outside of the carton. Product must be returned in salable condition within thirty (30) days of receipt for credit to be issued. Buyer is responsible for all return shipping costs and bears the responsibility for any damage incurred during return shipping. Custom products or modified versions of standard items cannot be returned. Damaged Goods: If an item is received that was damaged during shipment, a replacement will be sent only if the damage is reported within 72 hours of receiving the shipment, the original packaging is kept for inspection by the carrier, and photos are provided of the damage. Please call 949-715-1534 or email email@example.com to report any damage and Cerno will provide further instruction. Warranty: Cerno warrants its products to be free of defects in workmanship for a period of two (2) year from date of purchase. Should a problem arise in a product during this period, the product will be repaired or replaced at our option. All costs to remove and/or reinstall at jobsite are the responsibility of the purchaser, as are all shipping charges. Cerno is not responsible for damages caused by improper installation, maintenance or operation. Any damage caused by repairing a Cerno product with parts not approved by Cerno will void warranty. Warranty does not cover wood or fabric fading due to negligence or excessive exposure to direct sunlight. Our warranty extends to the original purchaser only. Care and Maintenance: All products should be cared for with instructions applicable to that product, failure to do so may void product warranty. Repair Service: Cerno offers an in-house repair service for its standard products for the life of the product. Should a Cerno product be damaged for any reason, during or after the warranty period, it can be returned to the Cerno factory for repair. We will evaluate the damage and provide a quote to return the product to working condition. The customer is responsible for all shipping charges to and from the Cerno factory.